Hilton hotels Sucks Customer Reviews and Feedback

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Hilton Hotels & Resorts (formerly known as Hilton Hotels) is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company Hilton.The original company was founded by Conrad Hilton. As of December 31, 2019, there were 584 Hilton Hotels & Resorts properties with 216,379 rooms in 94 countries and territories across six continents.

An employee shared this is a forum, "Typical Day at Work at Hilton was faced paced hardest part of the job was rush hour enjoyable time of job was when cooking and finishing my shift the Workplace was good co workers were very nice and good to work with people. Very sad and depression place to work no respect from administrators and it’s very dirty people don’t clean the rooms like it suppose to be clean . I will never ever work for this company again it was a bad work experience working for this company."


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Lifeguard (Former Employee) says

"OverallMy experience working at Hilton was terrible. Very strict. Not understanding at all. Rude management. Terrible benefits. Overall I do not recommend working for this company"

Asst Banqueting and Events Manager - Hilton Hotels (London) says

"Terrible company, and terrible place to work, directors don’t like or trust anybody, management generally is not good, no investment in home,poor conditions for staff generally because home is in need of updat desperately. If you are not gender you will never be one of that company."

Head banqueting chef (Former Employee) says

"The company put me on a zero hour contract and I was used to run their banqueting department while their head banqueting chef was still working I was verbally and physically abused by the score mentioned chef and the company management did nothing about it inspire of the head security knowing and speaking with the abuser after the event also the head HR representative knew as well as the general manager and the executivehead chef and nothing was done After I then complained about my treatment I was given 24 hours notice to quite my jobNoneThe management agenda"

Réceptionniste (Former Employee) says

"I've worked at Hilton for about 9 months, and what I've experienced during this time was awful! They're so disorganized, careless, and so show off. Typically in one of their interviews, they used to tell the employees that they care about comfort of their employees as much as they care about their guests, well that's just a big lie!! They treat employees like slavery!Just the viewBad treating"

Kitchen Assistant (Former Employee) says

"Terrible management, no benefits, no time off when needed, horrible work and social life balance but most staff where friendly But managers where rude and unhelpful and treated the staff terribly Stay away !Some staff where alrightEverything else"

HR COORDINATOR (Former Employee) says

"The company is so bad, do not be fooled by the name, they will suck your blood alive, they will order you to stay long hours, no extra payments and they will send you away for redundancy.NothingFrom the area management till department managers are the worst racist people"

Team Leader/Supervisor (Current Employee) says

"Staff are shocking to there staff. Do not deal with HR complaints. Place is corrupt and you get ganged up by management in restaurant. Very very b I t c h y stay away if you have mental health.Management"

Guest Services (Former Employee) says

"Be prepared to make minimum wage and treated as an expendable asset even after being there for over 1 year. ABSOLUTELY NO MANAGEMENT OPPORTUNITIES....!NoneAvoid"

Executive Housekeeping Manager- Front Desk Attendant (Former Employee) says

"Hampton by Hilton in Frisco has the worst owners and biggest turn over rate ever. It's owned by Indian people who would rather keep every single cent than pay their employees fairly and the work environment is the most hostile i have ever encountered. The manager was to worried about her crazy husband and home life than the job she was hired to do. RUN FROM THIS PLACE!NoneEverything"

Cook (Former Employee) says

"No advancement opportunities. Little pay heavy work load. O.M. likes to yell and loses temper. As far as job...cooking was not cooking but slave labor. Time off was frowned upon over alll.None.Everything"

Head Butcher (Former Employee) says

"The job almost killed me, over worked and under paid. I got extremely sick and was hospitalized for over a week. 14 to 16 hour days will do that. In and out of the butcher room where temperature change was constant didn't help much either. When I got sick, the claim was "there's no one here to cover you" as there were 2 executive chefs there, literally 24/7"

Engineering Technician I (Former Employee) says

"The management has no clue as to what is going on in the ins and outs of the hotel.. are only there for the salary paychecks.. they do not care about any of the employees especially if not in their clique or social group"

Fitness Instructor (Former Employee) says

"Ridiculous working hours, Treated terribly ,Really bad pay, Food is disgusting they tell you they feed you and it’s just horrendous, didn’t sleep or eat properly for 4 days then I quit.No prosEverything"

Waiting Staff (Former Employee) says

"My experience working there was so bad that I wouldn't even step foot inside the building! Terrible everything, from management to lack of staff, training etcEverything"

Waitress/Hostess (Former Employee) says

"Corruption. This is the word which come to my mind if I think in Hilton London Bankside. Management corrupted, super unfair salary, misleading people. Working overtime every single day and never paid! Worst place ever.NothingCorruption"

Presenter (Former Employee) says

"Worst experience of my life in 30 years in the industry. Horrible people in charge as well as fellow associates. Jealous, bitter individuals only looking out for themselvesNoneHorrible people culture pay"

Engineer (Former Employee) says

"You were not giving directions they were only worried about inspections rooms were assigned based on who you are and who complained major systems went down repeatedly"

Front Office Assistant (Former Employee) says

"its a stressful environment for those who is willing to work in an stressful and challenging environment as well its challenging based on mentally and physically"

Breakfast Chef (Former Employee) says

"Hilton doesn’t care for they employees business decision are based on $$$ not on employees welfare . Hilton doesn’t care for employees future. Hilton policy’s are only in paper not for real"

Food and Beverage Assistant (Former Employee) says

"managemnet at times have poor people skills, lots of the workforce are lazy and willing to only do the minimum amount of work for the 16 hours they work each week, to enable them to keep their benefits, managment just let this go time and time again"

Shelley Ragains says

"I tried to find out what was going on with their brand (Hilton\'s- Homewood suites brand) as there were many protests going on along the street of Scottsdale. I was persistent (called many times as I was trying to find out answers) and they said I was harassing them. I asked, how so? They had no answer and refused to answer in writing after I requested it. Apparently, there is something going on that is not good. Just saying. Take Care, Shelley Ragains. "

GenuineCritic says

"My wife and I were staying at this hotel (Home2 Suites by Hilton San Antonio Airport) when they ran an unannounced fire alarm test that was extremely loud (deafening/high decibel). If you want permanent hearing damage and migraines stay at this hotel. After being on the phone with management for over half an hour they offered us one night credit as compensation. I turned down their appalling offer and told them I would rather leave negative (truthful) reviews. One night credit for permanent hearing damage (ears still hurt and ring more than a week later), migraines, insomnia, and other health issues is like a slap to the face. To add insult to injury Patricia E. a Corporate Guest Relations Specialist at Hilton Reservations and Customer Care emailed me and stated,
“Unfortunately, there would probably never be a good time to run the test, but for safety and inspection reasons it is mandatory for the safety of the guests and employees that the system works and works correctly”. So there you have it straight from the Hilton corporate office. They will run unannounced fire alarm tests and won’t be inconvenienced by spending a few minutes to warn customers. It is not mandatory to run UNANNOUNCED fire alarm tests. Also, yes there is a good time to run alarm tests: AFTER YOU WARN CUSTOMERS. They could be the slight bit courteous and warn paying customers before they permanently damage their hearing. 
Other than that the room was definitely not worth the price. There were stains on the carpet that looked like it was either a crime scene or someone spilled a red colored drink all over. The beds were low grade and uncomfortable. The hotel is not located in the safest/lowest crime area (make sure to park your car where you can see it out the window). The bathroom tub was backed up. You could hear guest’s pets barking through the extremely thin walls (this hotel is more pet friendly than sleep friendly). The housekeepers that cleaned our floor did not wear their masks correctly (over their face), possibly exposing guests to covid-19. 
 Do yourself (and health) a favor and look for another (non-Hilton branded) hotel. Never did I imagine that staying at a hotel could permanently damage our hearing and health. We have stayed in numerous hotels in several different countries and this was by far our absolute worst hotel experience ever."

Sadia Serajoodien says

"If I could give the Hilton a negative rating I would. We spent our wedding night at the hotel thinking we were going to have an amazing night at a well renknown hotel only to be sorely disappointed. From not having hot water in the evening to getting lukewarm water in the morning only to be sat at the restaurant for almost 2 hours for a breakfast we paid for that we never received because of the pathetic service received by the wait staff. Hilton Hotel..for the prices you guys charge to what you're meant to actually be living up to being THE Hilton.. This was highly disappointing"

Lynn Schilling says

"Checked into a Hilton Garden Inn in Great Falls, MT for 2 days with the intention of sitting out a storm and getting some work done. Upon check in I was told that breakfast in a sack would be provided in the morning. I am a Hilton Honors member at the Silver level. When I went down to get my breakfast in the morning I was told there would be a $6.95 charge for it! Upon trying to use the provided coin op laundry machines I was told that they had no change to operate their own machines! Though I had booked a 2 day stay, housekeeping did not ask me if I needed anything; in fact I could not even find anyone working in housekeeping. I would not recommend this particular hotel to anyone. And I think I am probably done with Hilton in general. At this period in time, the hotel industry needs to be working extra hard to provide excellent service. My money will go to small bed and breakfasts and non chain hotels in the future. Shame on you!"

Steffen Stumpf says

"Hilton has canceled a hotel stay (Hampton San Francisco) due to Covid-19 and is now refusing to refund the amount transferred. Reason: The hotel is no longer part of the portfolio. That's not how you deal with customers, especially not with members of your own customer club. Stay away from Hilton!"

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